Privacy Policy

Last Updated: 10/14/2026

HomeInspections.com (“HomeInspections,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile applications, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy.

 

1. Information We Collect

We collect information in order to provide inspection services, connect homeowners with contractors, and improve our platform. The information we collect includes:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Property address
  • Company name (for inspectors/contractors)

1.2 Property & Inspection Information

  • Photos, videos, and documents related to inspections
  • Inspection reports, notes, and uploaded materials
  • AI-generated analysis and summaries
  • Scheduling details (appointment times, assigned inspector/contractor, etc.)

1.3 Communications

  • Messages between homeowners, inspectors, and contractors
  • Support requests and interaction logs

1.4 Payment Information

Payment information is processed via a secure third-party payment processor. We do not store full payment card numbers.

 

1.5 Device & Technical Information

  • IP address
  • Browser type and device type
  • Mobile device identifiers
  • Location information (if enabled on your device)
  • Cookies, tracking pixels (Google, Meta, etc.), analytics, and session data

1.6 SMS and Mobile Messaging Information

We may collect mobile phone numbers, SMS consent records, opt-in timestamps, messaging preferences, and records of SMS messages sent or received to provide account notifications, inspection updates, customer communications, and verification codes.

 

2. How We Use Your Information

We use the information we collect to:

 

2.1 Provide and Improve Our Services

  • Facilitate inspections, generate reports, and store documents
  • Deliver AI-powered insights and recommendations

2.2 Connect Homeowners With Contractors

 

This is a core purpose of HomeInspections.com.

We use homeowner and inspection data to:

  • Match homeowners with qualified contractors
  • Allow contractors to review inspection needs
  • Enable contractors to contact homeowners (including through the mobile app)
  • Help small businesses acquire customers in a low-cost, efficient manner

2.3 Communication

 

  • Send updates, confirmations, notifications, and customer support messages
  • Allow communication between homeowners, inspectors, and contractors
  • Send SMS messages to users who have consented to receive them, including account notifications, inspection assignments, customer messages, service updates, and authentication codes

2.4 Business Operations

 

  • Analytics to improve performance
  • Marketing and retargeting
  • Fraud prevention and security

2.5 Legal Compliance

Comply with applicable laws, regulations, or legal requests.

 

3. How We Share Information

We may share information as described below.

 

3.1 Contractors & Service Providers

To fulfill our mission of connecting homeowners with service providers, we may share:

  • Relevant homeowner information
  • Inspection details
  • Contact information
  • Property address
  • Uploaded files necessary for an estimate or project

Contractors may reach out through the mobile app or directly, depending on user settings.

SMS Privacy and Mobile Information Sharing: Mobile phone numbers, phone numbers, SMS consent records, and SMS opt-in data will not be sold or shared with third-party contractors or service providers for their own marketing or promotional purposes. SMS consent records and opt-in data will not be disclosed to third parties for their own purposes.

This restriction does not prevent HomeInspections.com from sharing information with service providers that process SMS messages on our behalf, solely to provide messaging services, subject to applicable confidentiality and data protection obligations. Mobile information and SMS opt-in data will not be shared with third parties or affiliates for their own marketing purposes.

Consent to receive SMS messages is not a condition of purchasing or using our services.

 

3.2 Third-Party Vendors

Our third-party vendors may include, but are not limited to:

  • Hosting providers
  • Payment processors
  • Email and SMS service providers
  • Analytics and advertising partners (e.g., Google Analytics and Meta Pixel)

These partners may use information as needed to perform services on our behalf, subject to applicable contractual and legal obligations.

SMS service providers may process phone numbers and necessary messaging information solely to deliver messages on our behalf. Mobile phone numbers and SMS consent or opt-in data will not be sold or shared with third parties for their own marketing purposes.

 

3.3 Legal Requirements

We may disclose information if required to:

  • Comply with a legal obligation
  • Protect rights, safety, or property
  • Prevent fraud or security threats

3.4 We Do NOT Sell Personal Information

We do not sell user data for monetary gain.

 

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Analyze site usage
  • Improve user experience
  • Measure marketing effectiveness
  • Provide personalized content and ads

Users can adjust cookie settings through their browser settings or device permissions.

 

5. Data Retention & Deletion

We retain information only as long as necessary to provide our Services and comply with legal requirements.

Deletion Requests

Users may request deletion at any time.

Upon request:

  • We “soft delete” the account
  • Data becomes inaccessible and is no longer used for any purpose
  • Backups containing historical data may persist for a limited time but are not actively used

To request deletion, please contact us at [email protected].

 

6. Mobile App Permissions

The HomeInspections mobile app may request permission for:

  • Camera (for capturing inspection photos/videos)
  • Location (for nearby contractor matching or check-ins)
  • File Storage (to upload inspection documents)
  • Notifications (for updates and messages)

You may control these permissions through your device settings.

 

7. Children’s Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect data from children under 13.

 

8. Your Privacy Rights

Under California Law (CCPA/CPRA)

California residents may:

  • Request access to personal information
  • Request deletion
  • Request information about data sharing practices
  • Opt out of certain data sharing (we do not sell data)

Florida Privacy Expectations

We comply with applicable Florida privacy requirements related to transparency and consumer protection.

United States Only

The Services are intended for U.S. users and are not targeted to users in the EU or other regions.

 

9. Security

We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission is 100% secure.

 

10. Third-Party Links

We may link to third-party websites or services. We are not responsible for their privacy practices.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new “Last Updated” date.

 

12. Contact Us

If you have questions about this Privacy Policy or your data, contact:

HomeInspections.com
Email: [email protected]
Website: www.homeinspections.com